PawPal Privacy Policy

1. Who this covers

This policy applies to the PawPal mobile app, web experiences, and related services operated by Neothone Labs Inc. It explains how we collect, use, and share information from pet families, breeders, and professional partners.

2. Data we collect

• Account basics: name, email, and encrypted authentication credentials.
• Pet profiles: companion names, breed details, birthdates, medical notes, and routine logs that you willingly provide.
• Usage signals: device type, in-app interactions, and diagnostic events that help us improve performance.
• Optional telemetry: wellness data from connected devices or breeders, only when you explicitly link them.

3. How we use information

We process data to:

1. Deliver core functionality and personalize the experience.
2. Provide optional insights, alerts, and shared logs.
3. Maintain security, prevent abuse, and debug issues.
4. Communicate product updates, invitations, and support responses.

4. Legal bases (EEA/UK)

Depending on the jurisdiction, we rely on consent (for optional data), contract necessity (to run the app), legitimate interest (to keep the service secure), and compliance with legal obligations.

5. How we share data

We never sell personal data. We only share information with:

• Service providers that help us operate (cloud hosting, analytics, email) under strict agreements.
• Care collaborators you invite, such as breeders, vets, or co-owners—with controls over what they can view.
• Authorities, if required by law or to protect safety.

6. Retention and deletion

We retain data as long as your PawPal account is active or as needed to provide services. You can request deletion at any time via the app settings or by emailing privacy@neothone.com.

7. Security

PawPal uses encryption in transit, segregated infrastructure, role based access controls, and regular audits. No platform can guarantee absolute security, but we work to minimize risk.

8. Your rights

Depending on local laws you may request access, correction, deletion, restriction, portability, or withdrawal of consent. Submit requests in the app or email us and we will respond within legally required timelines.

9. Children

PawPal is intended for users 16+ (or the applicable age of digital consent). We do not knowingly collect personal data from children without verified guardian approval.

10. Policy updates

We may update this policy as PawPal evolves. We will update the “Last updated” date and notify you of material changes.

11. Contact us

Questions about privacy? Reach us at privacy@neothone.com or by mail at Neothone Labs Inc., Portland, OR.