Delete Your AccountDelete Your PetSociety Account
If you would like to delete your PetSociety account and all associated data (including email, pet profiles, shared journals, and lists), you can request account deletion in two ways. Once we confirm the request, your data is permanently removed within 14 days.
Delete from inside the PetSociety app
- Open PetSociety and make sure you are using the latest version.
- Go to Profile → Settings → Delete Account.
- Review what will be removed, then confirm deletion with your password or passkey.
Tip: deleting inside the app is the fastest path because your identity is already verified on your device.
Or contact us directly
- Compose an email to our care team using the same email tied to your PetSociety login.
- Send the request to contact@neothone.com with the subject “Delete my PetSociety account.”
- We will verify ownership and confirm once the deletion is complete.
What happens after you submit a request?
We pause notifications immediately and begin the irreversible deletion workflow. Here’s the full cadence so you know what to expect.
Request received
You will receive an acknowledgment email within 24 hours.
Verification
We confirm ownership and pause all automations tied to your pet profiles.
Deletion complete
Your data is permanently deleted within 14 days, followed by a confirmation note.
Data you can expect to be removed
- Profiles, logs, and shared lists are securely removed from our production systems.
- Collaborators lose access instantly after your request is processed.
- We only retain minimal records required by law (for example, transaction receipts).
Need a portable export first? Email us before confirming deletion and we’ll share a secure download link.
Need help or made a mistake?
Reply to the confirmation email or reach us anytime atcontact@neothone.com. We can pause the deletion if you contact us before the14-day window ends.
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