PetSociety SupportNeed help with PetSociety?
This page centralizes the most-requested answers plus every way to reach the PetSociety trust & safety team. Start with the topic that matches your situation and a real human will follow up with context.
Accounts & identity
Reset passwords, update profile information.
- Profile → Settings → Change Password issues a verification code to your inbox.
- If you use Google or Apple sign-in, confirm which provider is linked so we can re-enable access quickly.
Discovery, swipes & requests
Fix stuck swipe decks, duplicate match prevention, or chat/match requests that need manual resets.
- Share the pet profile or request shown in Settings → Support when you email us.
- We can re-open conversations, update PetInteraction history, or reverse a dismissal if both parties agree.
Community & reporting
Escalate abuse, media takedowns, or urgent safety concerns from posts, pet profiles, user accounts, or DMs.
- Use ••• → Report on any post, pet, profile, or user account and include screenshots or timestamps.
- Emergency situations jump to the top of our queue; we coordinate freezes.
Reach us the way that works for you
PetSociety’s core team triages every request—no bot responses, no outsourced scripts. Share context and we will reply with precise steps or a quick debug invite.
Email the PetSociety team
Include any useful informations plus screenshots so engineers can replay the issue.
Replies 2 business days.
Email contact@neothone.com →
What happens after you reach out?
First response
Support acknowledges requests within 48 hours; urgent safety flags ping our on-call moderator immediately.
Live troubleshooting
We may request screen recordings or start a secure call to walk through swipes, requests, or messaging threads.
Resolution summary
Every ticket closes with remediation notes, moderation decisions, and links to relevant policies.
Weekend requests stay in queue, but we still scan for urgent pet-welfare issues twice a day.
Helpful resources
Jump straight to the policies and workflows people ask about most.